Pendo Launches Agent Analytics to Measure AI Performance

**AI agent analytics** refers to measurement tools that track how users interact with artificial intelligence agents, including usage patterns, output quality, and friction points. Pendo's Agent Analytics, launched December 2025, is the first enterprise solution for this emerging category.

RALEIGH, N.C. – Pendo, the world's first software experience management platform headquartered in Raleigh, announced the general availability of Agent Analytics—expanding access to the only solution in the market for measuring the performance, usage, and business impact of AI agents across the enterprise.

Pendo has made Agent Analytics free to get started, empowering every customer to build and deploy successful agents. During its early access period, the tool helped dozens of organizations understand how users interact with their AI agents, measure the quality of agent outputs, and identify where agent behavior supports or hinders user productivity.

"Companies are launching agents faster than ever, but they're relying on a simple thumbs-up or thumbs-down to gauge their success—which is insufficient," said Todd Olson, CEO and co-founder of Pendo. "Agent Analytics fills that gap, giving teams a reliable way to monitor usage, detect friction, and improve the user experience, ensuring their investment in AI delivers meaningful business value."

One early adopter, Pushpay, leveraged Agent Analytics during the beta of its new conversational agent. The company uncovered prompt trends and user frustration signals that informed improvements to the experience prior to launch.

"We started noticing users were prompting only three or four times, then quitting," said Paul Frank, staff product manager at Pushpay. "Agent Analytics made that pattern obvious, so we could pinpoint and target exactly where users were getting stuck. Now we can get them past that drop-off point and into real value."

Pushpay's AI search agent allows church leaders to instantly query their membership and donation data using natural language. "Every day we're learning something new with AI," Frank added. "Agent Analytics helps us understand what our customers want to know—which has informed how we prioritize prompt inferences, fine-tuning, filter enhancements, and experience redesigns based on real usage, not assumptions."

Pendo Company Profile:

Pendo's growth reflects the Triangle's strength in building companies that combine software innovation with real-world business impact. From Pendo's product experience platform to Spiffy's mobile car care revolution, Raleigh-Durham startups are building the infrastructure that powers modern business.